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Shipping and Delivery
Worldwide Delivery Solutions
Aegean Automation works with globally recognized logistics partners such as UPS and DHL to ensure all shipments are secure, fast, and insured.
​Shipping Options to Suit Your Needs
We offer both Express Shipping and Standard Shipping options. If you prefer, you can also pick up the products directly from out address.This option is avaible at checkout if you write our address Delftlan 447 2025LX Haarlem Netherlands as delivery address.
Your order will be shipped according to the option you select at checkout, ensuring timely and reliable delivery that meets your preferences.
​Insured Shipments
All shipments are covered by insurance. In case of loss or damage during transit, appropriate measures are taken under insurance procedures to resolve the issue and compensate the customer.
Shipping Delays
Aegean Automation is not responsible for delays caused by logistics providers. Additionally, we are not liable for any damages or losses to customers or third parties resulting from such delays.
Customer Responsibilities
Customers are responsible for providing accurate delivery addresses and contact information. Any delays or additional costs arising from incorrect information will be borne by the customer.
Contact Us
For any issues or inquiries, please contact us at info@aegeanautomation.com
Aegean Automation is committed to providing an exceptional shipping experience for all customers.
Customs Policy
Customers are responsible for any customs duties, taxes, and fees that may apply in their country. Customs fees are determined by the destination country and are beyond our control.
Secure Payment
Your security is our priority. All transactions on our website are securely processed through Wix Payments, ensuring full encryption and protection of your payment information.
We accept major credit and debit cards, as well as other methods supported by Wix Payments. All transactions are PCI DSS compliant, meeting the highest security standards.
Refunds, if eligible, are also securely processed through Wix Payments and returned to your original payment method.
For any questions or concerns, contact us at info@aegeanautomation.com. Shop with confidence with Aegean Automation and Wix Payments!
Return&Refund Policy
We offer a 14-day return policy for both used and new products, subject to the following conditions:
For Used and Open box Products
- The product must have its warranty label intact and unremoved. Any removal, tampering, or damage to the warranty label will void the return eligibility.
- The product must be returned in the same condition as it was delivered, including any accessories and original packaging, if applicable.
- The serial number of the returned product must match the serial number recorded at the time of sale.
For New and New open box Products
- The product must be returned in its original, unused condition, along with all accessories and undamaged original packaging.
- The serial number of the returned product must match the serial number recorded at the time of sale.
General Conditions
- The return period is 14 days from the date of delivery.
- Buyers are responsible for return shipping costs unless the product is defective or not as described.
- Products that do not meet the above conditions, including a mismatch in serial numbers, will not be eligible for return or refund.
Upon receiving and inspecting the returned product, a full refund or replacement will be processed if the return is approved.
For assistance or to initiate a return, please contact us.
